Shipping and Returns

We process and ship orders Monday through Friday. We ship to all of the 48 Continental United States. All our doors are shipped safely in a solid and secure crating system, specifically designed to protect your door, and to ensure that the door and all parts that ship with it arrive in perfect condition. Ville Doors uses 3rd party carrier networks to ship doors. Upon shipping you will be provided with carrier’s contact information and a tracking number.

Shipping cost is provided based on residential address delivery with no loading dock, and trucking company provides liftgate. Oversized crates are subject to additional cost. Most of the orders are shipped in 7-14 days. Delivery time is normally within 5-6 business days in the US. Custom orders delivery is discussed with a buyer and stated by seller in a contract.

Shipping and handling cost within the US is calculated as follows:

$350 for the first single interior door and $50 for each additional door. Shipping cost for 10 interior doors or more is $850.

$400 for the first single exterior door and $100 for each additional single door. Shipping cost for 10 exterior single doors or more is $850.

Shipping cost for double exterior doors, doors with sidelites, oversized doors is calculated individually based on size, weight and destination.

Shipping cost includes freight, preparation of a crate, truck loading and unloading with trucking company liftgate. In case when lift gate cannot be used, oversized doors can be delivered on a flatbed truck. Additional cost will apply. Customer is encouraged to have a location with a loading dock or forklift services.

Delivery cost to the five boroughs of New York City and NJ area within 30 miles of Hackensack is $75 for up to 5 doors.

If you need international shipping, shipping to Alaska/Hawaii/Puerto Rico, please contact customer service department.

IMPORTANT:
Customer is responsible to inspect the freight for signs of damage upon receipt of goods while the driver is still there. If there is any crate damage, customer must note them on a delivery receipt, take pictures and email us a claim form. We will fix or replace any damaged products in prompt fashion. Do not install damaged doors.  Installation of a product constitutes acceptance of it in the condition as is. Once the product is installed no claims of damages can be filed. Ville Doors is not liable for damaged other than those mentioned on the freight company receipt.

Example of a Door Crate

Cancellation and Returns

We value your business and are here to provide you with the best customer service. If your order is not shipped yet, and packaging is not prepared, you can cancel the order and get a full refund. Depending on the progress of your order (crate preparation), there may be a cancellation fee. All shipped orders are subject to 25% restocking fee and shipping cost both ways.

Returns are accepted for stock products only within 7 days of receipt of shipment. All returned orders must be received in unused original condition in its original packaging. There are absolutely no refunds on custom items, unless they don’t correspond to the specifications described in customer’s invoice. If you discover any product damages, you must contact Ville Doors within 48 hours of delivery to report it.

Warranty

All doors are warranted for 2 years from the day of shipment for defects in material and craftsmanship. Warranty applies to:

1. The strength of framework (glue connections; edges; fixing of decorative elements, such as glass)

2. The strength of coatings, namely appearance of the paint (no cloudiness, darkening); no paint defect, unless it’s caused by external damage

All doors are inspected before leaving our warehouse. If you find any damage, you should contact us immediately. Make sure to check that you received what you ordered; there are no cracks in glass or door slabs.

When ordering a door, please note there may be slight differences in color, texture or glass patterns.

If it’s determined that a door is defective, and it’s a manufacturer’s fault, Ville Doors at our own discretion will do one of the following:

1. Replace a part

2. Repair a door

3. Replace a door

All costs associated with replacement or repair will be covered by Ville Doors.

Warranty is waived if:

Door is not used for its intended application

Door is modified without prior authorization

Improper installation is performed

Damage caused by failure to follow handling instructions

Damage occurred by any cause outside of our control

Doors Handling

Before installation, doors should be kept in factory packaging. Keep them away from excessive heat, humidity, and direct sunlight. Storing doors is best in horizontal position on a pallet.