Exterior Door and System Limited Warranty

 OUR WARRANTY TO YOU…

Ville Doors products are designed to create lasting value for your home.

WHAT THIS WARRANTY COVERS

We warrant to the original owner if your Ville Doors product exhibits a defect in material or workmanship within time frame stated below from the date of purchase, we will, at our option, repair, replace or refund the purchase price of the Product or component part.

We warrant the factory-applied pre-finish on our doors against peeling, checking,  cracking or discoloration for periods of 3 years. Should the factory pre-finish be proven defective, we will at our option, replace or repair the door,

We warrant glass components are free from non-conformities in material and workmanship resulting in internal glazing failure, seal failure, internal insert slippage, and permanent and material visual obstruction from moisture or dust film formation in the air space of the sealed glass unit.

Locks, hinges, handles are warranted from failure for the period of 2 years.

WHAT THIS WARRANTY DOES NOT COVER

We are not liable for normal wear and tear, including normal wear and tear of weatherstrip; threshold. Problems due to misuse or abuse; failure to follow the care and maintenance instructions; or as a result of any cause beyond our reasonable control (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control).

The finish on a multi-point locking system (door handles and lockset) and hinges is not warranted and is purchased “AS IS”. This includes but is not limited to finish discoloration, tarnishing, scratches, abrasions, and visual imperfections. Exposure to certain environmental conditions, including but not limited to salt spray, acid rain, high humidity, or other corrosive elements may adversely affect the coatings on finishes (as well as the mechanical and multi-point locking system (door handles and lockset mechanisms). Timely and proper cleaning of hinges and a multi-point locking system will help to extend the finish appearance (and mechanical mechanisms) and discourage the possibility of rust and corrosion. Hinges and a multi-point locking system (door handles and lockset) should be wiped down periodically with a soft, water-dampened cloth and dried off with a soft dry cloth. Abrasive cleaners or other harsh chemicals should never be used on hinges or a multi-point locking system (door handles and lockset). Maintenance of the finish (and mechanical mechanisms) is the responsibility of the Warranty Holder.

Interior Doors Limited Warranty

All doors are warranted for 2 years from the day of shipment for defects in material and craftsmanship. Warranty applies to:

1. The strength of framework (glue connections; edges; fixing of decorative elements, such as glass)

2. The strength of coatings, namely appearance of the paint (no cloudiness, darkening); no paint defect, unless it’s caused by external damage

All doors are inspected before leaving our warehouse. If you find any damage, you should contact us immediately. Make sure to check that you received what you ordered; there are no cracks in glass or door slabs.

When ordering a door, please note there may be slight differences in color, texture or glass patterns.

If it’s determined that a door is defective, and it’s a manufacturer’s fault, Ville Doors at our own discretion will do one of the following:

1. Replace a part

2. Repair a door

3. Replace a door

All costs associated with replacement or repair will be covered by Ville Doors.

Warranty is waived if:

Door is not used for its intended application

Door is modified without prior authorization

Improper installation is performed

Damage caused by failure to follow handling instructions

Damage occurred by any cause outside of our control

Doors Handling
Before installation, doors should be kept in factory packaging. Keep them away from excessive heat, humidity, and direct sunlight. Storing doors is best in horizontal position on a pallet.