Shipping and Returns

VilleDoors uses 3rd party carrier networks to ship doors. Upon shipping you will be provided with carriers contact information and a tracking number. Delivery time is normally within 1-2 weeks in the US. For faster service please contact our customer service department. Pre-hung doors require 7 days for preparation. Our doors are solid, thus heavy. Be prepared to unload them from a truck. You might need a help of 2-3 guys, depending on how many doors are in a crate. Forklift is preferable. Loading dock and commercial address are desirable. Shipping cost is provided based on residential address delivery with no loading dock, and trucking company provides liftgate.

 

Shipping and handling cost within the US is $245 for the first door and $45 for each additional door up to 10 doors. Flat rate $100 shipping for 10 doors and more! It includes actual shipping cost, preparation of a crate, truck loading and unloading with trucking company liftgate.

Delivery cost to the five boroughs of New York City and NJ area within 30 miles of Hackensack is $75 for up to 5 doors.

If you need international shipping, please contact customer service department.

 

Upon arrival, please inspect shipment for any damages. Contact us prior to signing a receipt. Don’t accept a damaged shipment, or get a signed notation with detailed description of damages occurred.

 

Cancellation and Returns

Returns are accepted within 7 days of receipt of shipment. If your order is not shipped yet, and packaging is not prepared, you can cancel the order and get a full refund. Depending on the progress of your order (crate preparation), there may be a cancellation fee. All shipped orders are subject to 15% restocking fee and shipping cost both ways. All orders must be received in unused original condition.

 

Warranty

All doors are warranted for 2 years from the day of shipment for defects in material and craftsmanship. Warranty applies to:

1. The strength of framework (glue connections; edges; fixing of decorative elements, such as glass)

2. The strength of coatings, namely appearance of the paint (no cloudiness, darkening); no paint defect, unless it’s caused by external damage

 

All doors are inspected before leaving our warehouse. If you find any damage, you should contact us immediately. Make sure to check that you received what you ordered; there are no cracks in glass or door slabs.

 

When ordering a door, please note there may be slight differences in color, texture or glass patterns.

If it’s determined that a door is defective, and it’s a manufacturer’s fault, VilleDoors at our own discretion will do one of the following:

1. Replace a part

2. Repair a door

3. Replace a door

 

All costs associated with replacement or repair will be covered by VilleDoors.

 

Warranty is waived if:

Door is not used for its intended application

Door is modified without prior authorization

Improper installation is performed

Damage caused by failure to follow handling instructions

Damage occurred by any cause outside of our control

 

Doors Handling
 

Before installation, doors should be kept in factory packaging. Keep them away from excessive heat, humidity, and direct sunlight. Storing doors is best in horizontal position on a pallet.